Most problems can be sorted out quickly and easily with the person concerned, often at the time they arise, this may be the best approach to try first.
Giving feedback
To provide feedback:
- fill out a feedback form
- take part in the Friends and Family Test
- leave a review on the NHS website
- phone us on 0161 789 0011
Making a complaint
Where you are not able to resolve your complaint in this way and wish to make a formal complaint, you should do so as soon as possible after the event, giving as much detail as you can.
To make a formal complaint, please either:
- email us at gmicb-sal.montonmc@nhs.net
- write to us at, Monton Medical Centre, Canal Side, Eccles, M30 8A
- phone us on 0161 789 0011
Where your complaint involves more than one organisation (e.g. social services) we will liaise with that organisation so that you receive one coordinated reply. We may need your consent to do this.
To enable you to make a complaint for someone else, we can provide you with a separate complaint form, this includes a third-party authority form. Please email or ask at reception for this.
We aim to settle complaints as soon as possible and will usually acknowledge receipt within three working days and try to get a response to you within 10 working days. If it cannot be done in 10 days, you will be notified and given an idea of response time. You will then receive a formal reply in writing, or you may be invited to meet with the person(s) concerned to attempt to resolve the issue.
